I cannot log in to my Simpleology Account!

07 Sep 2010

	I cannot log in to my Simpleology Account!

Solution If you are seeing an "Invalid Simpleology ID and/or Password" message when you log into your Simpleology Account, this indicates that the information being entered is incorrect.

This can apply to either your Simpleology ID or your password.

To confirm your login details, you can use the "forgot login" tool located here:

http://www.simpleology.com/webcockpit/forgot_pass.php

We suggest copying and pasting the login details to be sure.

If you have the correct login information, but are still seeing this error message, please submit a ticket and we'll look into this for you. Please include the login details that you are using in your ticket.

Common causes for "Invalid Simpleology ID and/or Password":

1. Case sensitive: Simpleology login forms are case-sensitive. Please ensure that your capslock is off and you are including any capitals letters.

2. Spaces: If you are copying and pasting your details from an email, check to see whether you are including any "spaces" before or after the details. A "space" will register as an extra character and generate an error.

3. Misread characters: '0' (zero) and 'o' or 'O' (letters) are often confused. If you have either of these in your password, you may be entering the wrong character. Other letters that are easily misread are 'I' (capital i) and an 'l' (small L).

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Created On:

25 Jan 2007 01:08 AM

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